Shipping policy
1. Order processing
All orders are processed and shipped within 48 hours of the order being placed and confirmed. Orders placed on Sundays or public holidays are processed on the next working day.
Once your order ships, you will receive an email or SMS with the courier name and tracking link.
2. Estimated delivery time
Orders are usually delivered within 5 to 7 working days after dispatch. Working days exclude Sundays and public holidays.
Delivery to remote areas, hilly regions and the North-East may take a few extra days.
3. Shipping charges
[Free shipping on all prepaid orders / Free shipping on orders above ₹[amount]; a charge of ₹[amount] applies below that.]
Cash on Delivery (COD) orders may carry an extra charge of ₹[amount], which is shown at checkout.
4. Delays
Delivery may take longer than the estimated time in circumstances beyond our control, including:
- festive seasons, sale periods and other high-volume occasions
- natural disasters, extreme weather or floods
- strikes, lockdowns, government restrictions or local disturbances
- courier network disruptions or operational issues
If your order is delayed, we will keep you informed and help track it with our courier partner.
5. Delivery address
Please make sure your shipping address, pin code and phone number are correct and complete. We are not responsible for delays or failed deliveries caused by incorrect details. If a delivery fails because of a wrong address or the recipient being unavailable, re-shipping charges may apply.
6. Serviceable areas
We currently ship across India. Enter your pin code on the product or checkout page to check whether delivery is available in your area.
7. Damaged or tampered packages
If the outer package looks damaged or tampered with at delivery, please refuse it or report it to us within 48 hours with photos. See our Return & Exchange Policy for details.